How We Support You

Our support structure is designed to be responsive, structured, and solution-driven, ensuring that every request is handled with professionalism and precision.

We provide assistance for:

• Service inquiries and clarifications

• Ongoing project support

• Technical or platform-related questions

• Training and coaching follow-ups

• Billing and invoice assistance

• Account and access matters

• Feedback, improvement requests, and issue resolution

Support Channels

Primary Support (Recommended)

📧 Email Support
support@jokerdesignpro.com

Email is our primary support channel and ensures proper tracking, documentation, and follow-up.
We recommend including relevant project references for faster resolution.

Direct Phone Support

📞 +243 825 683 403

Phone support is available for urgent matters or time-sensitive issues during business hours.
For complex or technical requests, follow-up by email may be required.

Support Hours

Monday – Friday: 09:00 – 18:00 (Local Business Hours)
Weekend & Public Holidays: Limited availability for critical matters only

Response times may vary depending on request complexity and service level agreements.

Response Time Commitment

We operate with structured response targets:

• General inquiries: within 24 business hours

• Active project support: priority handling

• Urgent or critical issues: same-day acknowledgment

Resolution timelines depend on the nature and scope of the request.

Project & Client Support

Clients with active projects benefit from context-aware support, meaning:

• Access to assigned project references

• Alignment with agreed scopes and timelines

• Continuity across creative, technical, and consulting services

Support requests related to scope changes or additional services may require formal approval.

Billing & Administrative Support

For assistance with:

• Invoices and payment confirmations

• Service renewals

• Contract or proposal clarifications

Please contact support with your invoice or reference number for efficient handling.

Training & Coaching Assistance

Participants in training, coaching, or consulting programs may request:

• Session clarifications

• Resource access

• Scheduling coordination

• Post-training support

Availability is subject to the terms of the respective program.

Data Protection & Privacy Requests

Support inquiries involving personal data, privacy rights, or compliance matters are handled in accordance with our Privacy Policy and applicable data protection laws.

Requests may include:

• Data access or correction

• Data deletion or restriction

• Consent withdrawal

These requests must be submitted in writing via email.

Service Limitations

To ensure quality and fairness:

• Support does not include free consulting beyond agreed services

• Requests outside contractual scope may require a separate engagement

• Abusive, unlawful, or unethical behavior will result in service refusal

Feedback & Continuous Improvement

We actively welcome feedback to improve our services, systems, and client experience.
Constructive input helps us maintain high operational standards and evolve responsibly.

Contact Summary

Joker Design Pro – Support Center

📧 Email: support@jokerdesignpro.com
📞 Phone: +243 825 683 403
🌐 Website: www.jokerdesignpro.com

Service Philosophy

Joker Design Pro’s support model is built on accountability, transparency, and long-term partnership.
We don’t just respond — we resolve, optimize, and elevate.