1. Policy Overview

Joker Design Pro (“Joker Design Pro,” “we,” “our,” or “us”) respects and protects the privacy of individuals who engage with our brand, platforms, and services. This Privacy Policy defines how personal data is collected, processed, stored, shared, and safeguarded in accordance with:

• EU General Data Protection Regulation (GDPR)

• California Consumer Privacy Act (CCPA) & California Privacy Rights Act (CPRA)

• African data protection laws (including but not limited to POPIA – South Africa, NDPR – Nigeria, DRC data protection principles, AU Convention on Cyber Security and Personal Data Protection)

• International privacy and data governance standards

This policy reflects Joker Design Pro’s commitment to lawful processing, transparency, accountability, and digital trust.

2. Applicability & Scope

This Privacy Policy applies to:

• Website visitors (jokerdesignpro.com)

• Clients, prospects, and vendors

• Training, consulting, and coaching participants

• Business partners and collaborators

• Individuals interacting with Joker Design Pro via email, social media, forms, or digital platforms

It does not apply to third-party websites or platforms not controlled by Joker Design Pro.

3. Categories of Personal Data Collected

3.1 Identifiable Information

We may collect:

• Full name

• Email address

• Telephone number

• Business name and professional role

• Billing and payment information

• Contractual and project documentation

• Communication records

3.2 Digital & Technical Data

Automatically collected data may include:

• IP address

• Device identifiers

• Browser type and operating system

• Website usage analytics

• Cookie identifiers and session data

4. Purposes of Data Processing

Personal data is processed strictly for defined, legitimate business purposes, including:

• Delivering professional services and solutions

• Managing client relationships and projects

• Contract execution and billing

• Customer support and communication

• Training, consulting, and coaching delivery

• Website performance optimization

• Marketing and business development (where legally permitted)

• Compliance with legal, regulatory, and tax obligations

5. Legal Bases for Processing (GDPR & International Alignment)

Joker Design Pro processes personal data based on one or more of the following lawful grounds:

• Consent – where explicitly provided

• Contractual necessity – to fulfill agreements

• Legal obligation – compliance with laws and regulations

• Legitimate interest – business operations that do not override individual rights

6. Data Sharing & Third-Party Disclosure

Joker Design Pro does not sell personal data.

Data may be shared only with:

• Payment processors and financial institutions

• Hosting, IT, and cloud service providers

• Analytics and marketing platforms

• Legal, regulatory, or governmental authorities when legally required

All third parties are subject to confidentiality obligations and data protection agreements.

7. International & Cross-Border Data Transfers

Personal data may be processed or stored outside the user’s country of residence. In such cases, Joker Design Pro ensures:

• Adequate data protection safeguards

• Contractual clauses aligned with GDPR and international standards

• Secure infrastructure and access controls

8. Data Retention Policy

We retain personal data only for the duration necessary to:

• Deliver services

• Fulfill contractual and legal requirements

• Resolve disputes

• Enforce agreements

Upon expiration of retention periods, data is securely deleted or anonymized.

9. Information Security Measures

Joker Design Pro maintains enterprise-grade security controls, including:

• Encrypted data storage and transmission

• Restricted access on a need-to-know basis

• Secure hosting environments

• Internal data protection policies and staff training

• Continuous system monitoring and risk mitigation

10. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Ensure website functionality

• Analyze traffic and engagement

• Improve user experience

• Support marketing performance (where permitted)

Users may manage cookie preferences through browser settings.

11. Individual Rights (GDPR, CCPA, African Laws)

Depending on jurisdiction, individuals have the right to:

• Access personal data

• Correct or update inaccurate data

• Request deletion of personal data

• Restrict or object to processing

• Withdraw consent at any time

• Request data portability

• Opt out of marketing communications

California Residents (CCPA/CPRA)

California residents additionally have the right to:

• Know what categories of personal data are collected

• Request disclosure of data usage

• Request deletion of personal data

• Opt out of any future data sale (if applicable)

Joker Design Pro does not discriminate against individuals exercising these rights.

12. Marketing & Communications

Marketing communications are sent only where legally authorized. Individuals may unsubscribe at any time. Service-related communications remain unaffected.

13. Children’s Data

Joker Design Pro does not knowingly collect personal data from individuals under 18 years of age. Any such data identified will be promptly removed.

14. Policy Updates & Governance

This Privacy Policy may be updated periodically to reflect:

• Legal or regulatory changes

• Business or operational developments

• Technological advancements

Updates are effective upon publication.

15. Contact & Data Requests

For privacy inquiries, rights requests, or complaints, contact:

Joker Design Pro

Email: info@jokerdesignpro.com

Phone: +243 825 683 403

Website: www.jokerdesignpro.com

Compliance Statement

This Privacy Policy demonstrates Joker Design Pro’s commitment to global compliance, ethical data handling, and trust-driven digital leadership.